Refund Policy

By engaging in, or continuing to engage in, services provided by Viable Design, you are accepting, agreeing to, and understand the policy set out within this document.
Definitions
I, Me, My, Mine, We, Us, Our, Ours, Will Barraclough, trading as Viable Design from William Street Business Centre, 7a Lower Clark Street, Scarborough, North Yorkshire, YO12 7PW
You, Your, Yours, A person, company or any other entity, who engages in services provided by Viable Design.
They, Them, Their, Theirs, He, She, His, Hers,  An end user or customer of a person, company or any other entity, who engages in services provided by Viable Design.

Version 1.0

Date Author PDF Version
02/03/2017  Will Barraclough Not available

Since we are offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the service has been delivered. As a customer you are responsible for understanding this upon purchasing any service or item provided by us.

However, we realise that exceptional circumstance can take place with regard to the character of the product or service we supply.

Therefore, we DO honour requests for the refund on the following reasons:

  • non-delivery of the product or service
  • major defects
  • product not-as-described

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products or services with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc). We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Requests for a refund should be made via our ticket system at www.viablehosting.co.uk within the period of two weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.

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