Website maintenance and support services

When was the last time you updated your website? Have you been neglecting the need to back up or to find a secure host? If you can relate to any of these questions, you will benefit from the website maintenance services offered here at Viable Design.

Your website serves a couple of primary purposes: to advertise your business to customers and to generate sales. However, if a customer experiences difficulties in terms of accessing your website, making a purchase, or just simply cannot find what they’re looking for within ‘3-clicks’, then they’re extremely likely to go elsewhere. That’s why it’s so important that you keep on top of your digital presence, monitoring your site for issues and installing updates when necessary.

As a business owner, you may not have the time to dedicate to updating your website. You might not even have the technical know-how required. At Viable Design, we’ve been designing, building and maintaining websites for businesses like yours for a while now, so we’re well-versed in some of the issues you may have experienced, and what it takes to rectify them.

Now, we’re offering a subscription-based support service to help new and existing clients ensure that their digital presence is secured long into the future. Whatever industry you operate in, your online presence is in safe hands with us.

Quality website maintenance from Viable Design

We place customer service at the very pinnacle of everything we do, which is why our support services are flexible to your requirements. You simply choose between our support packages based on what you think you’ll need, and we’ll do the rest, ensuring your site is up to speed and ready to meet the demands of your customers.

How we spend those hours is entirely up to you, but to give you an idea, we can take care of all of the following, and more:

  • Website backups
  • Updating web content
  • System upgrades
  • CMS support

More about our website support packages

Our website maintenance services are split into tiers, with our bronze, silver and gold offerings providing you with 5, 10 and 15 pre-paid hours of support per month respectively. Alternatively, you can pay for as many hours as you need through our ad-hoc package – this is useful for clients who may require varying levels of support over the course of several months.

You’ll be delighted to know that, with us, you’re not tied into a contract or subject to any hidden clauses – you can change or cancel your support plan at any time.

Compare website maintenance services by Viable Design

We have split our website maintenance services into four easy-to-understand packages: ad-hoc, bronze, silver, and gold. If you require any help with your comparison or would like any more information, please give us a call on 01723 373 325.

Ad Hoc Hours

As Required


Standard Support

5hr /month


(£35/hr saving you £25)

Priority Support

10hr /month


(£30/hr saving you £100)

Priority Support

15hr /month


(£25/hr saving you £225)

Priority Support

Would you like to discuss the right level of support for your business?

Important Information


Service covered include the addition, amendments and removal of content and images as well as website maintenance, monitoring and enquiry routing.

Our website design service is not included.

Support hours are not transferable, refundable nor can they be carried forward – unused support hours will be lost.

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